Customer service is trash. And answer the dang phone..
I came to get an oil change like I have been doing for years here. The guy types my phone number in wrong and then my name wrong, so my info doesn't come up. I told him it was wrong, but it was literally like talking to a wall or like he didn't hear or understand anything I was saying. Instead, he decides to bring me out to my car, in the rain, to get all the vehicle information, which is already in the system..if he would have just listened to me. Made me stand there in the rain with him, being rude, for absolutely no reason. I told him just forget it all and I will go somewhere else. I was first in line, oil change would have been quick and easy, but because of his rudeness and treating me like I'm stupid, I won't get it here and won't be coming back.
I ordered tires online. Called the store to confirm the installing was included and was told yes, I wasn't told until I got here that only install is included.....no balancing, warranty not offered online.
Staff including manager is complete garbage. They lost my name in the system and I waited over 3hrs for them to break my valve stem. They said they couldn't fix it. Including the manager!!! Took it to the guys on 6th and Main and they fixed it less than 5mins... DO NOT GO HERE!
Went to get a tire patch, waited two hours. Got it patched, then drove home and the same tire was flat. Avoid this place if you can help it. Just asinine.
Walmart Tires Auto Parts is a US Car Repair based in Stillwater, Oklahoma. Walmart Tires Auto Parts is located at 111 N Perkins Rd, Stillwater, OK 74075, USA.
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