There website allowed me to reserve a vehicle but when I went to pickup they had none available. Although the staff was overall friendly this is extremely inconvenient. If you wont have vehicles available then your website should not allow reservations. I currently have a reservation setup up for September I am hoping everything goes smooth.
Taylor, Mania, Lauren, etc... even met the new Manager and she was nice.
QUICK SERVICE. QUICK RETURN.
Update 9/08/2017
Excellent service, amazingly friendly staff always active and helpful. Just the best place to rent a car I have never rented a car outside of enterprise only because of my experience at this place.
Home of the DOUBLE DOWNGRADE and HORRIBLE treatment. My experience was so awful that I will never again do business with this company. In fact, this last experience was the "second chance" for this company after the previous experience where they left me stranded for 3 hours when I requested to be picked up (my request was the 1st call of the day promptly at 7 am, and I was 3 miles away, and called multiple times). I think this experience was retaliation. The area manager I talked to once was no help and refused to return my phone calls. I reserved a car a week in advance. When I arrived they had the car I reserved, but they forced me to chase all over town on Columbus Day October 8th to produce the last months paper statement for a "soft credit check." I have excellent credit AND a flawless prior history with this company. They gave the car I reserved to someone else. Then they stuck me (6'4" 240#) in a Ford Focus, which of course had less than 1/4 tank of gas. I filled it up and made my way (30 miles) to work, almost 2 hours later than I would have otherwise been. They also charged me for a week car rental (the car class i rented, not the one I was given) plus about $300 while I rented this car. Of course, then they wanted me to return their car the next day so I could get the car I reserved. This would require a 60 mile round trip during business hours when I should be at work, plus who knows what kind of hassle and delays when I got there. I rented on a weekly basis, and when the body shop working on my truck took longer than planned, Enterprise charged me on a daily basis (much more expensive) for three additional days instead of on a weekly basis. When I turned the car back in they tried to charge me for several gallons of gasoline, until I argued and proved that the car had more gasoline than it did when I picked it up. I wound up paying for one week on a weekly basis and three additional days for the higher class car I rented and should have had, instead of the car they gave me. I rented a car based on a double upgrade promotion Enterprise had, and got a double downgrade, and excessive charges, and AWFUL treatment. I have informed friends and contacts that I have of my experience, and I can certify that Enterprise will lose more than 1000 car rentals per year from this day forward because of how they chose to treat me. NEVER AGAIN.
Just giving an update to this review as I stated I had reserved months in advance even called 2 weeks ahead to confirm the vehicle I wanted would be available all seemed good when I showed up.. but not the the case. Not only did they not have the vehicle the one the gave me was filthy inside and out.. chips in the back seat sticky in the stuff in the back comparments.. I called the enterprise to complain they seem not concerned at all about either of those things.. I called the main line and filed an official complaint.. I will never do business with this place I been burned twice.
BEST SERVICE EVER!!!!!
THESE GUYS/GIRLS AT THIS LOCATION ARE AWESOME!!
Staff were helpful and amazingly nice. They went out of their way to get me on the road. This is my go to place for rentals.
They are all the best!!!
Josh and Taylor are just superb in their job !
Enterprise Rent A Car is a US Car Rental based in Stillwater, Oklahoma. Enterprise Rent A Car is located at 221 S Main St, Stillwater, OK 74074, USA.
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