I was in an accident and my vehicle was towed to G & M for estimates. They were kind and stratight forward with their information. My vehicle ended up being a total loss so I can't attest to their ability as a body shop but their customer service is top notch.
After reading the reviews on this place, I was kind of excited to have my car looked and potentially worked on by these people. Since this car is a project of mine, I was deciding whether I should have it fixed by professionals, or just spend the $400 in parts and spend a few afternoons replacing them myself.
First off, he started giving me sideways looks the moment I mentioned I was paying out of pocket, rather than choosing to up my insurance rates. What most upset me was when I referred to my quarter panel as a fender, he looked at me like I had just insulted him personally, then snapped a correction at me.
Professional, fast, and awesome craftsmanship! I was hesitant to take our brand new car that had been damaged to a body shop, but after several quotes we decided to take the car to them. They were able to work me into their schedule. The young man up front was professional and reassured me of their service. Do not hesitate to take your vehicles here! The quality of their work is awesome! They even cleaned and washed my car inside and out! We got it back better than when we left it. Thank you GM!
this is my familys shop and i,m going to be future owner
Most of the people in the shop were friendly enough, but shortly after I started working with this gentleman, it was like I got the one who wasn't
It was late in the day on a Friday, and they were wrapping up, so I decided no to make anything of it, we've all had bad days. I tried making some idle chit chat but getting this guy to talk was like pulling teeth, he was just rather impersonal
Like I said, from every other review these guys seem like the go to here in Stillwater, so long as the rest of the staff isn't half as callous as the man I worked with and you plan on letting your insurance eat the cost of your repairs. If they are as good as everybody else says, they are well worth the prices they charge
These guys are terrific! We had a little "body issue" on our van, front bumper mostly torn off. I had fixed it most of the way but needed it fastened on one side (where the bolt had been ripped out). G & M popped it in the shop, drilled out a new spot, fastened, done...and didn't even charge me! I'm very grateful. These guys are great. UPDATE: these guys helped me out AGAIN pro bono. Excellent folks!
Update: Shortly after posting my review, the owner of the company gave me a phone call. He was everything I imagined their customer service to be. He apologized to me for everything, and took the time to explain to me where the first gentleman got his numbers from and let me see it more from their perspective. The fact that he even offered to take a look at my car personally left me amazed. While I still may decide to do some of the work myself, if I am treated half as well in person as I just was over the phone, I will defiantly take my car here for paint and more intermediate work.
In the end he ended up quoting me over $4,000 and two weeks in the shop for my door, fender, and quarter panel. $750 of which was for one fender, no labor, no paint. He had no justification as to why this part cost $600 more than everything else, especially since it wasn't even finished.
He took his time walking around my car scrutinizing every little detail and telling me how the dents would total it. In his defense, they are some larger dents, but the cost of parts I priced out was less than $500.
G M Body Shop is a US Health facility based in Stillwater, Oklahoma. G M Body Shop is located at 2207 E 6th Ave, Stillwater, OK 74074, USA.
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