Quite possibly the worst customer service experience of my life. Left my debit card in their Old style ATM. Employee first told me they hadn't been retrieved. When she found out I wasn't a customer, she told me it had probably already been retrieved and destroyed -- which is it? And was told even if it hadn't been destroyed - It was their policy to not return them. When asked why, I was told "I'm not paid to make policy - I'm only paid to enforce the policy". I even offered to have my bank call them to confirm. No deal. As a business owner that has been asked to switch to RCB by their salespeople - my answer is NO.
Great people
"That's my bank" literally though if you don't bank at RCB you won't get it, but it's literally the best banking experience you will get. RCB has this habit of somehow only hiring the best staff. This is a great banking model and I plan on banking with RCB for a very long time. They've always taken care of me whether it was in Claremore or all the way in Stillwater and everywhere in between. This is a great place to do banking.
Rcb Bank is a US Bank based in Stillwater, Oklahoma. Rcb Bank is located at 417 S Perkins Rd, Stillwater, OK 74074, USA.
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