If they had been honest with me and explained that they don't replace whirlpool or Lowes brand water heaters, I would have still allowed them to replace the unit. Well, I did let them replace the unit, but it was because I needed a water heater. But I would not have felt lied to and cheated. This was the difference between approximately $150.00 and the eventual cost: $1,050.00.
Very knowledgeable in heating, air conditioning, and plumbing. I recommend Stillwater Mechanical to all!
I called to have my water heater evaluated because it suddenly stopped working. They told me they were going to look at my unit and might be able to repair. Actually what they said was "There's a good chance we might have to replace it." This to me implies that they were going to check the old unit to see if it could be repaired. They showed up and immediately began replacing it. I called the main office and was told: "now I told you there was a good chance of replacement." To which I replied, yes, and that leaves a chance for repair. If you had told me that I would definitely have to replace the unit, I likely would have still made the same decision, but I feel that you have lied to me. More specifically, they gained my business under false pretenses.
The cost to Stillwater Mechanical is that I will never buy from them again because I can't trust them. I called them because of a family member's recommendation, and I expected to be able to trust them. Once trust is lost in business, it is very hard to regain.
I appreciate all of the excellent service we have received throughout the years. They are very kind and accommodating. Thank you!
Their service was excellent! I highly recommend this company for all your needs! :D
Stillwater Mechanical is a US Plumber based in Stillwater, Oklahoma. Stillwater Mechanical is located at 812 Fairgrounds Rd, Stillwater, OK 74075, USA.
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