I informed Stillwater builders immediately and the manager apologized and agreed to get me the right window at no additional cost. Two days later I followed up and asked the status on the window. The same manager said I signed a document stating all measurements were correct and they would not be replacing the window.
There management is lacking any common sense. They don't plan well and don't think things through. I'm not even sure if they have any actual experience with construction. If so it doesn't show at the moment; June 2015.
I am also a business manager and am horrified on how unprofessional and incompetent the complaint was handled.
I worked with a well mannered representative whom was the main window "expert" on design and window selections. However, I was not ready to purchase until recently. I went in and asked for the window representative and was given a "fill in" assistant because the other individual unfortunately wasn't available. I Bought two silver line Anderson windows from this supplier and was given the three week expected delivery timeline.
Terrible business ethics and will not stand behind their mistake.
Windows came in on time and was informed to pick up the windows. When I arrived one of the windows was not in any packaging but didn't think much of it. It turned out that the standard 3.0x5.0 window was ordered backwards as a 5.0x3.0.
Stillwater Builders, if you make a mistake own up to it and don't lie and/or attempt to cover the mistake up.
Great staff and fair prices. No city sales tax
Again I plead my case on how they reversed the two measurements, but to no avail.
I will also post a thread on FB showing the windows and the poor craftsmanship.
Stillwater Building Center is a US Painter based in Stillwater, Oklahoma. Stillwater Building Center is located at 4521 S Perkins Rd, Stillwater, OK 74074, USA.
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